To access your spam filter, visit:
This spam filter includes a quarantine email that is sent out periodically to all users. This email contains a list of all the emails that the system flagged as ‘spam’. You can click on each individual email address or subject line to be taken to a page where you can see a small preview of the email message to help you make your decision. There you will decide to either:
- Release the email (send it on to you to check and see if its spam)
- Release the email and whitelist the sender (send you the email and prevent future emails from this person being blocked by the filter)
- Confirm message is spam (Make sure you never see emails like this again)
Because we have just switched to this provider, and the system needs to ‘learn’ from you what types of email you generally receive, I expect there to be more ‘false positives’ than usual, and you may need to release & whitelist emails more often during the next few weeks.
If you find that you’re waiting for an email or want to just go and review which emails have been caught, you may visit
at any time to check your quarantine. The first time you visit you will have to generate a password – use the ‘No account? Register now.’ link to have a password sent to you.
A final note:
You can change when and how many times the quarantine email is sent to you – It may be set in the morning / afternoon, or just once a day at 3pm, etc. If you’d rather get it early in the morning , just let me know. You can also have it sent multiple times a day if you like.